win92 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how win92 ("win92", "we", "us", "our") collects, processes, stores, and discloses personal data relating to individuals ("Players", "Users") who register for or use the win92 online gaming platform, including its website, mobile interface, and related services.

By creating a win92 account and using the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not consent, you must not register or continue using win92.

win92 is committed to handling personal data responsibly and in accordance with applicable data protection principles. We collect only the data necessary to provide our services, protect the integrity of our platform, and meet our legal obligations.

2. Data We Collect

win92 collects personal data in the following categories:

2.1 Registration Data

When you create a win92 account, we collect: full legal name, date of birth, residential address, Pakistani mobile number and/or email address, and chosen username. This data is necessary to establish and maintain your account.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations under our international licensing framework, we collect documentary evidence of identity and address, which for Pakistani players typically consists of a copy of your valid CNIC (Computerised National Identity Card) and supporting proof of address. This data is collected and processed by our licensed KYC verification partner.

2.3 Financial Data

win92 collects data relating to your deposits and withdrawals, including payment method identifiers (e.g., your JazzCash or Easypaisa account number, bank account details), transaction amounts, and transaction timestamps. Full payment card numbers are not stored by win92; card processing is handled by our PCI-DSS compliant payment partners.

2.4 Usage and Behavioural Data

We collect data about your activity on win92, including login timestamps, pages visited, games played, bets placed, bet outcomes, session durations, and in-platform communications with support. This data is used to operate the platform, personalise your experience, detect fraud, and meet responsible gaming obligations.

2.5 Technical Data

win92 automatically collects technical data including your IP address, device type, operating system, browser type and version, and approximate geographic location derived from your IP address. This data is used for security, fraud prevention, and service optimisation purposes.

2.6 Communications Data

If you contact win92 support via Live Chat, email, or any other channel, we retain records of those communications including their content, timestamps, and resolution notes.

3. How We Use Your Data

win92 does not use your personal data for any purpose other than those described in this Policy without providing prior notice and, where required, obtaining your consent.

4. Legal Basis for Processing

win92 processes personal data on the following legal bases:

• Contract performance: Processing necessary to create and maintain your account, process transactions, and provide the services you have requested.
• Legal obligation: Processing required to comply with AML/CTF regulations, KYC requirements, responsible gaming obligations, and data retention requirements under our licensing framework.
• Legitimate interests: Processing for fraud prevention, platform security, service improvement, and responsible gaming monitoring, where those interests are not overridden by your privacy rights.
• Consent: Marketing communications and certain optional data uses where we have obtained your explicit consent. You may withdraw consent at any time by contacting support or updating your account preferences.

5. Data Sharing

win92 does not sell, rent, or trade your personal data to third parties. We share personal data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and cryptocurrency processing partners receive the minimum financial data necessary to process your transactions.
• KYC and identity verification providers: Licensed third-party KYC providers receive identity documentation for verification purposes under contractual obligations equivalent to those described in this Policy.
• Regulatory and legal authorities: win92 will disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law or valid legal process.
• IT and hosting infrastructure: Technical service providers who host and operate win92's systems may process personal data as data processors acting under our instructions and under contractual data processing agreements.
• Business transfers: In the event of a merger, acquisition, or sale of win92 assets, personal data may be transferred to the successor entity subject to equivalent privacy protections.

6. Cookies & Tracking Technologies

win92 uses cookies and similar tracking technologies on its website and mobile interface. The categories of cookies used include:

• Essential cookies: Required for core platform functionality including session management, authentication, and security. These cannot be disabled without impairing your ability to use win92.
• Analytics cookies: Used to understand aggregate patterns of platform usage in order to improve the win92 product. Analytics data is anonymised where possible.
• Preference cookies: Store your platform preferences such as language settings and responsible gaming limit configurations.

You may manage non-essential cookies through your browser settings. Disabling essential cookies will prevent normal use of the win92 platform.

7. Data Retention

win92 retains personal data for as long as your account remains active and for a minimum of five (5) years following account closure, in accordance with the data retention requirements of our licensing framework and applicable AML/CTF regulations. KYC and financial transaction records are retained for the period required by law, which may be longer.

Where you request deletion of your account, win92 will delete or anonymise personal data that is not subject to a legal retention obligation within a reasonable period following your request. Data subject to ongoing regulatory retention obligations cannot be deleted earlier than the applicable retention period.

8. Data Security

win92 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Security measures include encrypted data transmission (TLS), access controls limiting staff access to personal data on a need-to-know basis, regular security assessments, and incident response procedures.

Notwithstanding these measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you believe your win92 account has been compromised, contact support immediately.

9. Your Rights

Subject to applicable law and our legal retention obligations, you have the following rights in relation to your personal data held by win92:

• Right of access: You may request a copy of the personal data win92 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of personal data where there is no legal basis for its continued retention.
• Right to restriction: You may request that win92 restrict processing of your personal data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact win92 support with your request. We will respond within thirty (30) days. Some requests may require identity verification before they can be processed.

10. Children's Privacy

win92 is strictly an adult platform. 18+ We do not knowingly collect personal data from individuals under the age of eighteen (18). If you are under 18, you must not use win92 or provide any personal data to us. If win92 becomes aware that personal data has been collected from an individual under 18, that account will be closed immediately, all funds will be returned to the deposit source, and the personal data will be deleted in accordance with our obligations.

If you believe a minor has registered a win92 account, please notify us immediately via support so that appropriate action can be taken.

11. Changes to This Privacy Policy

win92 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide advance notice via the platform or to your registered contact details. The date at the top of this Policy reflects the date of the most recent revision. Continued use of win92 following notification of changes to this Policy constitutes acceptance of the revised terms.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about how win92 has handled your personal data, please contact our support team:

Support Email: [email protected]

Live Chat: Available 24/7 from within the win92 platform after login.

We will acknowledge all privacy-related enquiries within five (5) business days and aim to resolve them within thirty (30) days.